General Questions
1) Choose your product, add to cart & update quantity
2) Check order details
3) Confirm your shopping cart items
4) Provide shipping & billing information
5) Choose payment options and finalize payment
6) You will see the payment transaction status on your screen
7) For successful transaction, we will email you the order confirmation
8) For your order status, please log on to your My Account.
The products listed on our online store can only be purchased online. We do not allow store collections.
Some of them is available at our showrooms. But online prices and in-store prices will be different.
To change your account information, log on to your account and make any necessary changes to your address, e-mail, phone number, password or shipping information.
Go to the log-in area and select Forgot Password? Enter your e-mail address and we will send your password reset link.
Product Questions
Please click on the products to view the dimensions and size.
Yes. Please proceed to the accessories page for more info.
Yes we do. Please proceed to the accessories page for more info. You can also contact our customer service for fabric customization.
Sorry, the colours of the legs cannot be changed.
Please proceed to the page Learn for the guide.
Please contact our customer service representative for more information.
The photos on the site are as accurate as possible. However, Please understand that most of the times the actual colour of your order may vary slightly due to different monitor settings.
No. Our products are designed to be assembled without any tools. You can assemble the products easily by following our guide via Learn.
Yes customization is available for selected models only. Please contact us for more information.
Payment & Shipping Questions
Lazio Sofa offers various kinds of Payment Methods as shown below:-
- Internet Banking / Online Transfer
- Offline Bank Transfer
Our Company Bank Details as below
Name : Tian Di Trading Sdn Bhd
MAYBANK : 508140806738
RHB: 2580-480000-7475
PUBLIC BANK: 3145172333
After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
The total amount you have paid :
Your Order No :
You may scan/screenshot and email us your proof of payment (payment receipt) and the above info to Email Address: laziosofaonline@gmail.com
Note: Your purchased products will not be delivered until we have this confirmation.
We strictly DO NO ACCEPT Cash Payment on delivery.
No changes can be made once the order and services are paid and confirmed. Please contact our customer service representative for more information.
No changes can be made once the order and services are paid and confirmed. Please contact our customer service representative for more information.
Once you have placed your order, the product will be delivered to you within 14-21 working days.
- For 1 seater – 2 boxes
- For 2 seater – 3 boxes
- For 3 seater – 4 boxes
- Recliner – 1 box
- Parts – subject to the quantity and parts you purchase.
At the moment, we only ship to West malaysia.
We currently only ship to Peninsular Malaysia.
We use third party logistic companies to deliver our products. The delivery date is subject to their arrangements.
Please refer to My Account to check the status of your orders.
We do not allow returns unless there are defects. Please refer to our Terms & Conditions for the Return/Refund Policy.
We use a third party logistic service to deliver the products to you. Your product will be insured by the third party logistic company.
Please contact our customer service representative for more information.
Other Questions
Please refer to our terms and conditions for more information.
Please contact our customer service representative for further information.
We do not offer any installments plans at the moment.
Yes. We will add additional products on our store. Please follow our Facebook, Tiktok and Instagram page for the latest updates.
For pricing discussions, please contact our customer service representative for further information.